Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@bolport.com. Please note that once your return is approved, we will provide you with the correct return shipping address and instructions.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@bolport.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

14-Day European Union Cooling-Off Period

Notwithstanding the above, if the product is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As previously stated, the item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@bolport.com.